You received CS from Browning and not FN. that's why it sucks 
And that is somehow an acceptable excuse? Maybe FN should provide their own CS if they care at all. Which clearly they don't. So that makes their CS even worse in my mind.You received CS from Browning and not FN. that's why it sucks![]()
I'm a big S&W revolver guy. I spend a tremendous amount of time on the S&W Forum. If you read the many posts about members experience with S&W CS, you will find the vast majority have an excellent experience. 2 to 3 weeks is standard turnaround for warranty repair. However, if you need a part that is out of stock and not slated for production, you will wait a while. They have made so many thousands of different guns that makes sense. You didn't tell your story here, but something tells me it makes sense.Try waiting over 9 months for S&W to get a part in and then having to pay for it when warranty should have covered it. I'm in sort of a reverse situation. Never had to use FN CS, but I'm not a fan of S&W and the CSR manager, Kate Fredette.
That is the reason I do not own a sig. ****ty CS. That is why I will never purchase an FN again.My 57 took about 10 weeks to get back for a simple repair that the mags didnt drop free. They will fix it if you wait long enough but I agree 8 weeks for a simple repair is ludicrous. Sig sauer took 9 weeks to get my mk25 back to me so I don't think crappy CS is solely a FN thing. since you and me are civilian customers there is no rush to get your firearm back.
At one time they did, but to save money now they don't.Maybe FN should provide their own CS if they care at all
As I said, they don't care.At one time they did, but to save money now they don't.
Sent my P229 .357 sig on Friday and received it back the following Thursday. I guess it's luck of the draw.That is the reason I do not own a sig. ****ty CS. That is why I will never purchase an FN again.
And that is somehow an acceptable excuse? Maybe FN should provide their own CS if they care at all. Which clearly they don't. So that makes their CS even worse in my mind.
I agree. We spend $1000's ($10,000 for me) on these products and get this. I just ordered another 17. This thread makes me want to put it up on gunbroker before I even get it.Thank God I've not had the pleasure yet, but I have never heard of a positive experience with FN customer service yet, that is terrible. Another thing that makes me wonder is I believe the new line of SCAR's with the 20" and heavy 16" are to be made in the U.S. , if so I wonder if they'll manage to trash FN's image altogether with bad product as well. Hate to hear of yet another bad CS experience from FN . This Country really needs to get it's head out of the sand and look around.
Do you really think I should have to send my new $1300 pistol to a third party and pay for what should be a warranted repair? I personally think FN should provide the same level of customer service that every other major firearms manufacturer in the U.S. does.Buffman never said it was ok. He was simply informing you.
All of this information was on the web in multiple threads, when FN's CS moved from real FN to fake Browning.
When my FsN breaks, I ship it to Elite Ammunition to get it fixed. They have spare parts and actually know how to fix the gun.
This third party lists warranty work:Do you really think I should have to send my new $1300 pistol to a third party and pay for what should be a warranted repair? I personally think FN should provide the same level of customer service that every other major firearms manufacturer in the U.S. does.
Link already posted up above. :?This third party lists warranty work:
Midwest Gun Works offers a full line of gunsmithing services for the FNH Firearms. Our in-house gunsmiths are factory trained and can provide you with a wide variety of services associated with your FN Firearm such as:
- Firearm Inspection
- Cleaning
- Mechanical Repair
- Trigger Adjustment
- Factory Warranty
- And Much More
I have bought many parts from MGW over the years. So you are saying I can send my gun MGW for warranty repair, and I don't have to pay a dime? I suspect I will be paying for shipping, which I can deal with.This third party lists warranty work:
Midwest Gun Works offers a full line of gunsmithing services for the FNH Firearms. Our in-house gunsmiths are factory trained and can provide you with a wide variety of services associated with your FN Firearm such as:
- Firearm Inspection
- Cleaning
- Mechanical Repair
- Trigger Adjustment
- Factory Warranty
- And Much More