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507 Posts
I own two 5 7s. I will never buy another FN product again.
You may recall I had a windage problem with my first 5 7 that I bought a few months ago. My rear sight was maxed out to the right for windage to be on target. I posted about it here and your responses convinced me to send it back for repair.
Two months ago I sent it back. FN issued a call tag and UPS picked up the gun in the middle of March. In addition to having the windage problem looked at, I requested to have the slide cover changed since I fell and banged it up a little.
A month ago I called to find out the status of the gun. They said they need to email me an estimate for the slide cover replacement. I said ok please send it. A week later I still had not received an email. So I called. They said they would send it soon. I asked if I could just pay for it over the phone with my debit card. They said no, I need to wait for the estimate. Finally, a few days later the estimate showed up in my inbox. They wanted over $100 to replace the $3 slide cover, which takes about 4 mins to do at most. I have a spare and decided not to have them do it. However, If I had wanted them to do it, I would have had to printed out the form, filled it out and snail mail it in. They refuse to take cards over the phone or online. Hello FN it is 2015??? And my gun has now been sitting at FN for 6 weeks and NOTHING has been done to it!
I called and declined to have the slide replaced and asked them to simply perform the warranty repair. Today, two weeks later I called to find out the status of the gun. They said it was still waiting to be looked at. This is now 2 months after they received the gun! I asked how much longer until they repaired it. The guy said he did not know. I just told him to ship it back without being repaired. I am sick of waiting. Here I spent $1300 on a new gun and it has been sitting at FN for 2 months and not a soul has even looked at it. I am sorry, that is not acceptable.
I have owned hundreds of firearms over the last 25 years. I have had to send quite a few back for repair. For example, in the last two years I have had to send back 3 new S&W revolvers for repair. Door to door, 2 to 3 weeks each time. All paid for by S&W, the guns were returned in perfect working order. I had to send back and Adams Arms AR15, 3 day turn around. Yep, 3 days. Ruger, 2 weeks door to door and they sent me 2 free mags.
In all the years I have owned firearms I have never had an experience like this. And this is the most expensive semi-auto I have ever purchased. Does FN really think it is ok for someone to buy a $1300 handgun, have it for a week and have to send it in and it sits for months.
The CS I have received from FN is totally unacceptable. I will never purchase anything from them again. I don't care how cool it is. CS is extremely important to me, and in my business I understand that and would never pull BS like this.
UPDATE!!!!
I just called FN this AM to see if I could get a tracking number on my 5 7 they are returning. A much nicer guy answered the phone today. I told him I called Friday to have my gun returned and would like a tracking number. I also told him in a very nice way how unhappy I was with their CS. He asked if he could please have someone look at the gun today since it had been there for 6 weeks and a few more hours would not make a difference. I said sure and that would be much appreciated.
Two hours later he called me back. He informed me they are destroying my gun and replacing it with a new one. The gun is not up to their standards and they all agreed they would not want to own that pistol and that a replacement was necessary. Damn good thing I called!
You may recall I had a windage problem with my first 5 7 that I bought a few months ago. My rear sight was maxed out to the right for windage to be on target. I posted about it here and your responses convinced me to send it back for repair.
Two months ago I sent it back. FN issued a call tag and UPS picked up the gun in the middle of March. In addition to having the windage problem looked at, I requested to have the slide cover changed since I fell and banged it up a little.
A month ago I called to find out the status of the gun. They said they need to email me an estimate for the slide cover replacement. I said ok please send it. A week later I still had not received an email. So I called. They said they would send it soon. I asked if I could just pay for it over the phone with my debit card. They said no, I need to wait for the estimate. Finally, a few days later the estimate showed up in my inbox. They wanted over $100 to replace the $3 slide cover, which takes about 4 mins to do at most. I have a spare and decided not to have them do it. However, If I had wanted them to do it, I would have had to printed out the form, filled it out and snail mail it in. They refuse to take cards over the phone or online. Hello FN it is 2015??? And my gun has now been sitting at FN for 6 weeks and NOTHING has been done to it!
I called and declined to have the slide replaced and asked them to simply perform the warranty repair. Today, two weeks later I called to find out the status of the gun. They said it was still waiting to be looked at. This is now 2 months after they received the gun! I asked how much longer until they repaired it. The guy said he did not know. I just told him to ship it back without being repaired. I am sick of waiting. Here I spent $1300 on a new gun and it has been sitting at FN for 2 months and not a soul has even looked at it. I am sorry, that is not acceptable.
I have owned hundreds of firearms over the last 25 years. I have had to send quite a few back for repair. For example, in the last two years I have had to send back 3 new S&W revolvers for repair. Door to door, 2 to 3 weeks each time. All paid for by S&W, the guns were returned in perfect working order. I had to send back and Adams Arms AR15, 3 day turn around. Yep, 3 days. Ruger, 2 weeks door to door and they sent me 2 free mags.
In all the years I have owned firearms I have never had an experience like this. And this is the most expensive semi-auto I have ever purchased. Does FN really think it is ok for someone to buy a $1300 handgun, have it for a week and have to send it in and it sits for months.
The CS I have received from FN is totally unacceptable. I will never purchase anything from them again. I don't care how cool it is. CS is extremely important to me, and in my business I understand that and would never pull BS like this.
UPDATE!!!!
I just called FN this AM to see if I could get a tracking number on my 5 7 they are returning. A much nicer guy answered the phone today. I told him I called Friday to have my gun returned and would like a tracking number. I also told him in a very nice way how unhappy I was with their CS. He asked if he could please have someone look at the gun today since it had been there for 6 weeks and a few more hours would not make a difference. I said sure and that would be much appreciated.
Two hours later he called me back. He informed me they are destroying my gun and replacing it with a new one. The gun is not up to their standards and they all agreed they would not want to own that pistol and that a replacement was necessary. Damn good thing I called!
