They have changed how they answer calls now, use to when you called in you would get someone to answer immediately but now when you call you have to go through their automated directory. But when you hit the number to check the status of a form 1 or 4 there is no option to check the status. WTF note this the 304-616-4500 number.
I just called them for a disapproved form 1 (stupid typo is causing me to have to resubmit from scratch). Left a message on the machine and got a call back in less then 30 minutes. They are there today but looks like they let the machine get it now.
As much as we talk trash about them my dealer messed up on one of my forms and when he called in they just corrected it for me without going through the hassle again. Not all if them are expletives
They may have been in a state of emergency but I received my declined eform 1 at 12:30 yesterday afternoon and called and left a message a women called me back less then 30 minutes and then passed me off to the examiner that declined it and I spoke directly to him so they absolutely were there yesterday.
I don't think they field questions anymore. At least not in regards to form status. I used to call all the time for stuff, give serial number and get an update. I called several times last week and it goes to a message saying to leave a voicemail if it's been over 6 months. They never even had an automated system before. This stinks! Last two suppressors I knew they were approved before my dealer because my dealer sucks for follow up and communications.
Yup, that's all they have now is a message machine with the the "leave a voice mail if it's been over 6 months". Fortunately I got a call today letting me know to pick up my 9mm can.
Man this really sucks, was really nice to get an approval update before the dealer called, another reason I'm glad all my stamps are in hand
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
FN Herstal Firearms
1M posts
54.2K members
Since 2006
A forum community dedicated to FN Herstal firearm owners and enthusiasts. Come join the discussion about optics, modifications, gunsmithing, styles, reviews, accessories, classifieds, and more!