Customer Service: Where is it?

Just purchased an FNP40 and had a question regarding it so tried to call FN-not happening. Apparently Bob Ales (sp?) is the only person there that handles Customer Service and he never answers his phone. Apparently customer service is not a priority with FN or taking care of their customers. I need the question answered now, not sometime next week or next month. Surely they can do better than this? Or maybe they can't-they just don't care!!! Maybe someone on this forum can answer the question? Is the chamber on the FNP40 and FNP9 fully supported? Thanks