Joined
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80 Posts
Sent my FNP 9 in for the same cracked piece in the trigger group that has been much talked about and well documented on this site.
I called FNP service dept yesterday and learned that they are on a 4 to 6 week turnaround on repairs. Lots to do I guess. I asked them about just replacing the firearm with a new one considering it was only 6 months old. Was then transferred to the sales dept.
There I was told that they have the part to repair this problem and that it will be a few weeks before my gun is returned. In other words no we will not replace your firearm with a new one.
Ok fine with me. Next question I asked was when will the .357 be made available. Answer was early Feb. Ok. How about this. As long as it's going to take at LEAST that long to repair my FNP 9 how about sending me a .357 and I will pay the additional cost to upgrade along with FFl fees etc. Answer was "well thats a whole different process and the answer is no".
All of which is fine with me. I will just be without my FNP for another month or so. But I didn't get a warm and fuzzy feeling from the folks at FNP at all. Surely was not left with the impression that were the least bit interested in doing anything more than what was required of them.
Customer service rating with 10 being the highest I will give them a generous 5.
Still love that gun though.. :-?
I called FNP service dept yesterday and learned that they are on a 4 to 6 week turnaround on repairs. Lots to do I guess. I asked them about just replacing the firearm with a new one considering it was only 6 months old. Was then transferred to the sales dept.
There I was told that they have the part to repair this problem and that it will be a few weeks before my gun is returned. In other words no we will not replace your firearm with a new one.
Ok fine with me. Next question I asked was when will the .357 be made available. Answer was early Feb. Ok. How about this. As long as it's going to take at LEAST that long to repair my FNP 9 how about sending me a .357 and I will pay the additional cost to upgrade along with FFl fees etc. Answer was "well thats a whole different process and the answer is no".
All of which is fine with me. I will just be without my FNP for another month or so. But I didn't get a warm and fuzzy feeling from the folks at FNP at all. Surely was not left with the impression that were the least bit interested in doing anything more than what was required of them.
Customer service rating with 10 being the highest I will give them a generous 5.
Still love that gun though.. :-?