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Good news! The FNS c is finally back home. I put 125 rounds down range without a hiccup using 115 & 124 grain ammo. 25 of those rounds were SD ammo (Speer Dot & Federal). Yay!!
In a previous post I mentioned issues I was having with a new FNS 9c. Even though some of the kinks were improving as more rounds were put through the gun, I decided to contact FNH anyway. I’ve never had a potential carry pistol have bumbles out of the box, and I wanted reassurance even if shooter(s) error.
After a couple of weeks with seemingly no progress in the FN service tracking queue, I was frustrated. I was starting to 2[SUP]nd[/SUP] guess the purchase. Then, out of the blue, I received a call from customer service management. I was told FN was unable to duplicate any issues, but they were uncomfortable sending back a newly released pistol w/ a slip of paper stating the gun was fine. I was asked if I would like to come to the FN factory, meet with a team, shoot, and tour the plant. Would I like to? Oh my, I would LOVE to. The following day, I was sent an itinerary that included meet & greet, range time, and a tour.
I headed to FN last week. I was given a thorough ID/ bag check. As one would expect, you won’t get very far past the FN gate without an escort. I was met by the Product Quality Manager, Mr. Kramer, and I was soon sitting at a conference table with quite a few faces. I’m not sure what I was expecting, but I didn’t expect to be taken seriously enough to take up a large portion of Mr. Kramer’s day and meet with “senior suit(s)” and engineers (including the designer of the FNS 9c). Wow! **For the 1[SUP]st[/SUP] six months of the compact rollout, any guns sent to MO for service will then be sent to the team in SC for evaluation** They want to be intimately involved with the release of this pistol & feedback, per PQM.
After discussing the FNS 9c & my experience with it, some of us headed to the range. I think FN was pleased to see I was a petite female, because I don’t necessarily represent their typical market share & possibly a different user experience.
On the range were PQM, 2 engineers, and 1 gunsmith technician “guru.” I was told they were going to record my shooting w/ lights and cameras very close & analyzing the data. No pressure, huh? There was probably 100k worth of tech equipment! I was nervous.
Targets were placed at 25 yds. First I was asked to shoot 3 rounds when told. Shoot one, maintain position, and then wait for the next fire command. We went through a series of that type of exercise w/ different camera angles on both the left and right side. We then shifted to firing through full magazines and rapid fire. It was very interesting watching the images upload on the big screen w/ a computer analyzing multiple data points including my shooting dynamics, ballistics, and energy related to the pistol’s action. All of this data, nearly instantly, was generated into fancy graphs. No malfunctions with their magazines or mine. A neat experience along with the offer to shoot other FN guns! Awesome!
I toured the plant with Mr. Kramer who was extremely nice, gracious, open, and he knew every single person’s name working in the plant. I mean the names of everyone in every department from machine runner, parts assembler, floor sweeper, and any other person with a factory shift job. Mr. Kramer has been with FNH for a long time, seen a lot of changes, and been involved with design, engineering, and management. Several employees mentioned have deep roots in the firearms industry.
In order to keep this post from being a book, I won’t go into detail about the tour other than to say “wow!” I’m happy to answer any questions, if I can, though. It was a terrific, once in a lifetime experience visiting FN, and I loved every minute of it! On top of everything, I have received 2 phone calls from my customer service contact to follow-up on my visit, as well as, checking in on the pistol since I signed for it on Thursday. Outstanding!



 

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