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Discussion Starter · #1 ·
Good news!The FNS c is finally back home.I put 125 rounds down range without a hiccup using 115 & 124 grain ammo.25 of those rounds were SD ammo (Speer Dot & Federal).Yay!!
In a previous post I mentioned issues I was having with a new FNS 9c. Even though some of the kinks were improving as more rounds were put through the gun, I decided to contact FNH anyway.I’ve never had a potential carry pistol have bumbles out of the box, and I wanted reassurance even if shooter(s) error.

After a couple of weeks with seemingly no progress in the FN service tracking queue, I was frustrated.
I was starting to 2[SUP]nd[/SUP] guess the purchase.Then, out of the blue, I received a call from customer service management.I was told FN was unable to duplicate any issues, but they were uncomfortable sending back a newly released pistol w/ a slip of paper stating the gun was fine.I was asked if I would like to come to the FN factory, meet with a team, shoot, and tour the plant.Would I like to?Oh my, I would LOVE to.The following day, I was sent an itinerary that included meet & greet, range time, and a tour.


I headed to FN last week.
I was given a thorough ID/ bag check.As one would expect, you won’t get very far past the FN gate without an escort.I was met by the Product Quality Manager, Mr. Kramer, and I was soon sitting at a conference table with quite a few faces.I’m not sure what I was expecting, but I didn’t expect to be taken seriously enough to take up a large portion of Mr. Kramer’s day and meet with “senior suit(s)” and engineers (including the designer of the FNS 9c).Wow!**For the 1[SUP]st[/SUP] six months of the compact rollout, any guns sent to MO for service will then be sent to the team in SC for evaluation** They want to be intimately involved with the release of this pistol & feedback, per PQM.


After discussing the FNS 9c & my experience with it, some of us headed to the range.
I think FN was pleased to see I was a petite female, because I don’t necessarily represent their typical market share & possibly a different user experience.

On the range were PQM, 2 engineers, and 1 gunsmith technician “guru.”I was told they were going to record my shooting w/ lights and cameras very close & analyzing the data.No pressure, huh?There was probably 100k worth of tech equipment! I was nervous.
Targets were placed at 25 yds.First I was asked to shoot 3 rounds when told.Shoot one, maintain position, and then wait for the next fire command.We went through a series of that type of exercise w/ different camera angles on both the left and right side.We then shifted to firing through full magazines and rapid fire.It was very interesting watching the images upload on the big screen w/ a computer analyzing multiple data points including my shooting dynamics, ballistics, and energy related to the pistol’s action.All of this data, nearly instantly, was generated into fancy graphs.No malfunctions with their magazines or mine. A neat experience along with the offer to shoot other FN guns!Awesome!

I toured the plant with Mr. Kramer who was extremely nice, gracious, open, and he knew every single person’s name working in the plant.
I mean the names of everyone in every department from machine runner, parts assembler, floor sweeper, and any other person with a factory shift job.Mr. Kramer has been with FNH for a long time, seen a lot of changes, and been involved with design, engineering, and management.Several employees mentioned have deep roots in the firearms industry.


In order to keep this post from being a book, I won’t go into detail about the tour other than to say “wow!”
I’m happy to answer any questions, if I can, though.It was a terrific, once in a lifetime experience visiting FN, and I loved every minute of it!On top of everything, I have received 2 phone calls from my customer service contact to follow-up on my visit, as well as, checking in on the pistol since I signed for it on Thursday. Outstanding!
 

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That is really cool to see that kind of personal attention to a customer. Hopefully all is worked out with your pistol now. I guess you live close by in SC? I am from SC, and ironically live near Fredericksburg, Va, as FN stamps that on their firearms due to I guess their FFL.


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Discussion Starter · #3 ·
I'm sorry for the poor post edit. I don't know why, but my phone & computer don't mesh well with this site. When I try to edit, all I get is a blank post. IDK?

Anyway, yes, JollyRogers, I'm in SC. I'm new to FNH world, but I understand FN Manufacturing, SC & FN in Fredricksburg, VA are now one as FN America. It didn't occur to me that the FFL resides in VA, but in hindsight, I guess that's why I wasn't allowed to bring the pistol home with me from the plant?

Even though the pistol had been with FN since early February, I can't complain about the CS. They are thoroughly checking these pistols, and my CS experience has been above & beyond any standard of excellence.
 

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Discussion Starter · #4 · (Edited)
Forgot to add I was also taken to the FN store. I was told to pick out anything I wanted. I couldn't decide between a hat or a t-shirt, and Mr. Kramer told me to take both. Super nice gesture, but the best was they also gave me the new, additional, magazines used to test my gun! Now i have 6 not counting the extended. So generous!
 

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Don't know really what to say or think about this Thread, since I never heard of anything even remotely similar. Almost sounds like a "Paid Testimonial" and this is the 1st of its type post on this Forum! So do u have any Connections or Contacts for this to happen?

No Offense intended but just very strange!
 
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I know a couple people who have toured the facility, but they knew someone who worked there. Another member also worked with them on getting some of the bugs out the FNP 45 which led to the FNX 45.
 
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Discussion Starter · #7 · (Edited)
Don't know really what to say or think about this Thread, since I never heard of anything even remotely similar. Almost sounds like a "Paid Testimonial" and this is the 1st of its type post on this Forum! So do u have any Connections or Contacts for this to happen?

No Offense intended but just very strange!
No offense taken at all :) I don't know anyone at FN nor have I ever met anyone at FN until now; however, I know this type of treatment isn't the norm. I was told that several times.

It's a new pistol, and I live in upstate SC, so I guess they saw it as an opportunity to learn? My previous posts & communication with FN, prior to being contacted by FN customer service, indicated my frustration. I know CS works differently w/ each manufacturer & likely based on work load, but, for example, I sent in a Sig that had an extractor replaced & was door to door service in less than 2 wks. The FN was gone for weeks w/ little info, so I would have appreciated just a phone call. I didn't learn until later that some of that time is transit to & from MO and SC (not just to & from gun owner to MO).

The fact remains my FNS c had issues out of the box. Was it me, was it a break-in thing, or a combination of things? IDK. The issues diminished w/ round count, so I was hesitant to contact FN, but I did out of concern. I communicated that with them very clearly.

I didn't mean to sound like a commercial for FN, but I'm also not going to lie about loving the opportunity to visit FN. I also very much appreciate the customer service I've received. No one expects the red carpet, and I don't ever expect to have it again. That's why I say it was a once in a lifetime experience. Just happened to have issues with a newly released pistol & live in close enough proximity to the plant. Nothing more, nothing less. Luck.
 

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I think it's awesome butterbean, and TBH am jealous :) I would love to have gotten that tour and treatment, but alas all my FNs have been trouble free and I'm in Va!
Enjoy your FNS!


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Reading ur above comment, it now does compute! Glad u enjoyed it but they could have a least bought "Your Lunch" Sandwich & Chips" and a bottle of "pop"at minimum:lol::-D! So what was wrong with the Gun?
I know once I loose confidence in a Gun it never really comes back 100% for a long time!
 
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