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I had a small customer service issue that started last year as it related to my FS2000. I spoke to Bob Alles last June when it occurred. He said he would look into it and would get back to me, well he called me last week let me know that the part was on its way (they had finally gotten it in from the EU) Although it was not their issue but mine they took care of it. Between this and the free CMore sight for the firing pen issue they have truly taken care of their customers in my opinion. I know some people would say "they should have gotten it right in the first place" well it is what it is.

I have dealt with Benelli, Sig and others and they have always resolved the issue some have been better than others, but just not gone the extra mile to make the customer feel better.

Anyway he also sent me this cool pkg. with a new 2007 catalog has their military stuff in it as well as these things in the pic..

Thanks again FNUSA and Bob!


 

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That's pretty cool. I have read a few other instances of FN customer service, and so far, everyone's report has been top notch. It is good to hear that they will take care of us if we have a problem.
 

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I just recieved their catalog, it does not list any of their shirts or hats. Hope they will have it on their web site.
 

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FoxFour said:
I just recieved their catalog, it does not list any of their shirts or hats. Hope they will have it on their web site.
I sent them an email asking where I can purchase. It's not on their website, and I can't find the "urban reality" t anywhere. I'll post up when I get a reply. It's a cool ass shirt :lol:
 

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So far the customer service has been pretty good. I've not had issues with the weapons themselves, but the mags seem a bit chintzy. They replaced, however, so I'm not complaining.
 
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