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Word "Knife" not "Family Friendly." M&M's Rejects KnifeRights.org Order

From : Knife Rights - Word "Knife" not "Family Friendly" - Who knew? M&M's Rejects Knife Rights' Order!

Saying that the word "knife" in the Knife Rights logo "is not family friendly," M&M's rejected a Knife Rights order for promotional packages of M&M's candies with the Knife Rights logo on them. Then they lied and claimed Knife Rights canceled the order, when it was entirely their doing!

The candy was ordered for an upcoming promotion through M&Ms' customized Business to Business department. The customer service representative, Christian, was very helpful and the order was placed. Then four business days later we received a call from Christian to let us know that they would not fill the order since "the word knife is not family friendly." That certainly came as news to us. Christian apologized for the delay getting back to us, we had called twice seeking confirmation the order would arrive in time, saying he had argued hard for us, but that his bosses wouldn't budge.

We asked for a confirmation in writing of what he had told us, but when that was not forthcoming, we sent an email to him confirming the conversation we had and asking the company to correct anything that wasn't factually correct. Shortly thereafter, Christian's supervisor, Kathy, called. We had a similar conversation with her, to no avail, and again asked that they confirm that they were rejecting the order for the reasons both Christian and she provided, that "knife" was not "family friendly." Instead we received a totally disingenuous email:

"Thank you for your email and allowing us to respond to your concern.

We would like to confirm that we have received and processed your request to cancel your order. We are sorry to hear that you are cancelling your order and hope to have an opportunity to make your next event more special with personalized MY M&M'S® Chocolate Candies".

To which we replied:

Thanks for this, but your email falsely states that this order is being cancelled at my request. Please note that I do NOT wish for the order to be cancelled -- it was your company decision to cancel the order because you object to the name and mission of our civil rights organization. I have had several phone calls with representatives of your company trying to save this order. Your cancellation notice falsely stating that the order was cancelled at my request only adds insult to injury, and is outrageous.

With that email they went from simply making what we view as a poor business decision by irrationally discriminating against Knife Rights, America's knife owners and our many Second Amendment supporters, and moved on to falsely describing the entire transaction in a outrageous attempt to avoid responsibility for their actions. Knife Rights did not cancel the order; M&M's did.

We just thought you ought to know. For ourselves, we intend to wean ourselves from their products. Mars, Inc. is the parent company and one of the world's leading food manufacturers, that while perhaps best known for its chocolate and candy brands (M&M's, Milkey Way, Altoids and Life Savers to name but a few) is also in food, pet care and drink products with many brands you know, including Wrigley, Uncle Bens, Seeds of Change, Pedigree and Whiskas. You can find lists of their products at: Mars Global Brands | Petcare, Chocolate,Wrigley, Food, Drinks and More | Mars


Come Halloween this year our family will carve our pumpkins using several different knives, but instead of giving the children who come to our front door M&M's, Snickers and Milky Ways, as we have for many years, they will be given a treat that will not bear the Mars, Inc. brand.

If you'd like to let them know how you feel about the word "knife" not being "family friendly," you can contact M&M's at: 1-908-852-1000 (only M-F 9:00-5:00) or via email using the form at: https://www.mms.com/us/contact. Or, at www.facebook.com/mms
 

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What a joke. I still don't understand why so many knives are 'illegal' as they all can do the same thing.
Knife Rights is working in most states to lobby for "knife preemption" laws. Two main points are uniformity of laws across a state and no possibility for banning specific kinds of knives (and overturning existing laws.)

Just like the "assault weapons" of the gun world, there are various super-duper-mega-dangerous knife types out there, like "gravity knives" or "switch blades". Which are oddly enough either still owned despite being illegal or rarely used in any knife related violent crimes.

Knife Rights has had pretty good luck with overturning these old bans and introducing preemption up until now. Maybe because people don't focus as much on knives as magical objects with an evil will of their own.
 

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So, you're having dinner and need someone to pass the carving knife knowing how family unfriendly and politically incorrect the word "knife" has become to even mention, what do you do? Perhaps said query should be forwarded for response and guidance to Mars Global Brands. Of course you could bypass the carving knife altogether by reaching across the table and grabbing that 20lb bird like a Boss then rip off a piece and throw down old-school style. I wonder how politically incorrect and un-family-friendly that would appear. The liberal "anti" crowd lacks common sense in ANY form.
 

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I'm not sure how hard you can be on them.

a) There is 1 person there who has been given authority to decide that certain things are not family friendly. I understand and agree that they have a clause that allows them to decline to print stuff that is offensive, so I would chalk this up to that one person's arbitrary decision, rather than assuming that it is a corporate position. Now, I'm not saying it isn't a company position, but generally this kind of 1-off decision with a customer won't get elevated higher than whoever is in charge of the custom printing department who probably does not have any more authority than a McDonald's manager.
b) I'm not worried about the who cancelled the order either. It's a freaking form letter. The computer that wrote it sends the same letter to every unfilled order with no regard to why it was actually cancelled.
c) They make a living selling candy for children. They are offering their candy with a customized message on it. OF COURSE they want to be sure that no message which goes out into the public on their product could in any way reflect badly on them and damage their reputation, or otherwise suggest their business was taking a political stance on an issue. Their priority is keeping their business strong, and not supporting a political cause - especially a polarizing one. I get that, and I won't boycott their products, simply because they didn't take a corporate position.

Art
 

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Knife Rights is working in most states to lobby for "knife preemption" laws. Two main points are uniformity of laws across a state and no possibility for banning specific kinds of knives (and overturning existing laws.)

Just like the "assault weapons" of the gun world, there are various super-duper-mega-dangerous knife types out there, like "gravity knives" or "switch blades". Which are oddly enough either still owned despite being illegal or rarely used in any knife related violent crimes.

Knife Rights has had pretty good luck with overturning these old bans and introducing preemption up until now. Maybe because people don't focus as much on knives as magical objects with an evil will of their own.
They are good folks, thank you for pointing that our.

I hope to see Doug Ritter from Knife Rights at the 2014 Blade Show tomorrow. It's in Atlanta at the Cobb Galleria. I must feed my steel addiction. :wink:
 

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Our shooting league has periodic picnics over the course of the summer. I tried to order cookies with the Club logo on it which was the initials of the Club and the image of a Beretta M9. The first bakery (a client of mine) refused to do any artwork with a firearm image. Rather than go to the owners of the business I went to their major competitor and they took the order only to call me back to say, "yeah, that gun thing won't fly". I settled with the initials and moved on......
 

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Discussion Starter #10
Our shooting league has periodic picnics over the course of the summer. I tried to order cookies with the Club logo on it which was the initials of the Club and the image of a Beretta M9. The first bakery (a client of mine) refused to do any artwork with a firearm image. Rather than go to the owners of the business I went to their major competitor and they took the order only to call me back to say, "yeah, that gun thing won't fly". I settled with the initials and moved on......
You should have ordered the cookies from a bakery in a state that doesn't allow business owners to discriminate.. :D
 

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I don't buy anything that Mars markets.

Unbelievable how they are not putting in writting what they said verbally. I'm sure the lawyers got involved, so they don't get sued.

Hurt them in the wallet, boycot Mars products.
 

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Blade Show is a lot of fun, enjoy :) Muscle yourself in on the Busse free dinner ;)
Thanks! We had a great time Friday. I'm not a little person, but I wouldn't think of muscling in on the Busse faithful, they always have a big crowd around their display. :MM:

In addition to hundreds of great knives I saw a lot of great Spyderco prototypes, Pro-Tec autos and manuals, as well as some fantastic customs by Butch Vallotton and Larry Newton.
 

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They just ruled that you have to make cakes for gay weddings.... same should apply to all causes then.
 

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They just ruled that you have to make cakes for gay weddings.... same should apply to all causes then.
That doesn't make sense either. I think a business should be able to decide if they will sell or not sell their product to anyone for any reason, however they do have to accept the consequences.

I won't buy Mars products and while I was at the Blade Show in Atlanta yesterday I saw many copies of the image below. :)

 

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What a joke. I still don't understand why so many knives are 'illegal' as they all can do the same thing.
I've always thought the same thing as switch blades and out the front automatics are Illegal to carry in my state but not to collect. I carry a Emerson 10 or 7 and they are quicker into action pocket knives than a automatic will ever be but they are legal. Just stupid people making stupid laws.
 
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